Image I – Emotional Intelligence (Source: www.constructionexec.com)
Emotional Intelligence is the perception, evaluation, and management of emotions in yourself and others. This concept tries to connect emotion, cognition and meta-cognitive processes. People who possess a high degree of emotional intelligence know themselves very well and are also be able to sense the emotions of others. At present the world economy has become more global with information and new technology, as a result working environments became more demanding and competitive. Emotional Intelligence provides a framework of skills, which prior, and are responsible for behaviors considered to help people to be successful and effective at their work (Papoutsi & Digras, 2018).
Every organization is an emotional place because it is a human origination, fulfilling human purposes and dependent on people to function. Leaders and employees should have emotional skills than technical skills. It is important for leaders to better understanding of their employees, to create a friendly and more comfortable working environment, to solve problems easily, make decisions smoothly and also for the self-management and self-control (Serrat, 2017).
Characteristics of Emotional Intelligence
Self- awareness - Most Important part of emotional intelligence. People with high emotional intelligence understand their emotions, they are confident and they trust their intuition and don’t let their emotions get out of control. Since they know their strengths and weaknesses, they can perform better.
Self-Regulation – This is known as ability control emotions and impulses. They don’t allow themselves to become too angry or jealous and they don’t make impetuous and inattentive decisions. These people are very thoughtful, positive towards change, integrity and ability to say NO.
Motivation – People with high degree of emotional intelligence are usually motivated. For long term success they are willing to defer immediate benefits. They welcome change, highly productive and very effective in whatever they do.
Empathy – Second most important element of emotional intelligence. This is the ability to understand the wants, needs and viewpoints of around us and recognizing the feelings of others. These people are usually excellent in managing people.
Social Skills – They are team players, love to talk with others, they can manage disputes, have excellent communication skills, help others to win and shine and they are masters at building and maintaining relationships with others (Mind tools content team, 2021).
Advantages of emotional intelligent management
- Organizations can tap the talents of their workforce.
- Ability to tackle challenges more effectively.
- Find faster and creative ways to accomplish tasks.
- Managers and employees have the opportunity to positively influence others.
- Properly managed emotions can lead to trust, faith and commitment of employees.
- Ability to manage stress.
- Employees feel more efficient, happier and satisfied at their work (Papoutsi & Digras, 2018).
Conclusion
We all have different personalities, different wants and needs and different ways of showing our emotions. Emotional intelligence is very important to manage people more effectively and efficiently. People with high degree of emotional intelligence are excellent in decision making and they are more successful in most of the things they do.
Video I
Source - https://youtu.be/hlfPjCviTxA
References
Mind tools content team, 2021. www.mindtools.com.
[Online]
Available at: https://www.mindtools.com/pages/article/newCDV_59.htm
[Accessed 17 August 2021].
Mind Tools Vedios, 2021. Youtube. [Online]
Available at: https://www.youtube.com/watch?v=hlfPjCviTxA
[Accessed 12 08 2021].
Papoutsi, C. & Digras, A., 2018. Emotional Intelligence as an Important Asset for HR in Organizations: Leaders and Employees, Democritos, Greece: Net Media Lab,Institute of Informatics and telecommunications.
Serrat, O., 2017. Understanding and Developing Emotional Intelligence. 01 ed. Chicago: Asian Development Bank.